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June 25, 2018
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Totally Workwear


Totally Workwear – Port Stephens provide a B2C retail outlet servicing the growth area of Port Stephens, located at Salamander Bay. This store services customers in the town square shopping precinct catering to a broad range of clientele: from tradies to hospitality. In addition, they provide custom service for B2B customers from Port Stephens to the lower Hunter and Lake Macquarie region. As a franchise store, Totally Work Wear – Port Stephens takes advantage of the brand recognition of a national chain, whilst focusing on a providing old-fashioned country style service.




The owners purchased the store as a going concern in 2010, following a decision to move from country NSW. The business was profitable when purchased and had been operated by a husband and wife team for the previous several years.

Careers in banking and the meat industry meant that the new owners would learn on the job, but with enthusiasm and energy, they started with an optimistic view for success. The business is the sole source of income for the family of five, with two older children and a pre-school-age young daughter.

The acquisition of the store and relocation from Dubbo to Port Stephens resulted in debts including a business loan and a mortgage on the family home. A regular profitable return from the business was crucial to the financial stability of the home. After two reasonable years, the profitability of the business began to deteriorate.

Over the period from FY2010 to FY2015 the profitability of the store decreased by more than 80%, returns to the owners were virtually zero and they were relying on credit cards and equity in their home to survive. In late 2014, we were told that TWW needed help, but they needed to finish with their existing business coach.

In April 2015, a Business Diagnostic showed more than $120k of potential profit leakage and TAF was engaged to help improve the profits, growth and value of the business.

A strategic business plan was developed over the first 10 weeks. Concurrent with this, a series of quick wins were put in place to stabilise the business. The strategic plan focused on a five-year time horizon, with the key emphasis on returning profitability in the first one to two years.

The initial “quick wins” proved very effective, focusing on eliminating unnecessary labour and changing the pricing approach with customers. Almost immediately improvements followed, with YTD profit lifting from ~$10k at end April 2015 (after 10 months) to ~$38k by the end of June 2015 (12 months).

Further profitable growth has occurred with an increased revenue of 30% per month and profit improvement of 10x (or 1000%) from July 2015 to June 2016. Several monthly sales records have been achieved. A major consequence of this return to profitability has been the elimination of more than $100k of debt.

The business is now secured and stable, ready for scaling to build a valuable business that will deliver the needs of its owners


The implementation of the BSPA Business Success Program with a structured approach to business improvement was the foundation. Based on what the owners wanted from their business, a five-year vision was developed. The business diagnostic identified a number of important areas requiring early attention including:

  • Benchmarking the store sales to sales-person hours
  • Establishing a pricing policy and reduce discounting to customers and increase gross profit by 10%
  • Implementing a “sales rack” strategy to attract customer into the store
  • Introducing an accurate monthly financial reporting system
  • Starting to utilise the customer database to generate return sales
  • Initiating a slow and dead stock reduction policy to free cash and manage cash flow.
  • Merchandising the store to eliminate the clutter
  • Dedicating resources to build the B2B customer base.


The major outcomes of the program to date has been widespread and significant:

  • Reduction in debt to manageable levels
  • Improvement in sales per labour hour >200%
  • Business profitability increased by 400% (after investing in the success program)
  • Family holiday incorporated in annual convention to Cairns
  • Family home decluttered through reduction in SLOB stock
  • Significant reduction in stress as the family bills can now be paid

The business is now positioned to expand the service area with the establishment of a new store planned. Turnover is targeted to exceed $1m in the next year with a solid foundation for the future.

Jason Manning
Jason Manning
Jason Manning is a cutting-edge Change Facilitator, Business Analyst, Leadership Coach and Business Growth Specialist. Jason is driven by the desire to see business owners earn what they want to earn, experience freedom in their business and create a lifestyle they have always wanted. The skills and knowledge he possesses allow Jason to provide business owners with the tools and the mindset they need to succeed. This is his legacy, what he contributes to the world. Individuals living to their true potential, integrated at all levels.

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